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ZerOps - A Self-Healing Platform

Telecommunication service and network operators are confronted with rising expectations towards availability, performance, and guaranteed QoS. The complexity of modern IT infrastructures has increased to a point, where traditional IT administration procedures fail to holistically ensure the dependability of the systems.

At the same time, various approaches around artificial intelligence (AI) are currently revolutionizing domains like medicine, manufacturing, or autonomous driving. This strongly motivates the utilization of AI for the autonomous management of highly complex IT systems (AIOps).

Researchers and global companies recognized this potential and started to work on AIOps solutions. Since 2015, the CIT department joint forces with industrial partners (Deutsche Telecom and Huawei Technologies Co., Ltd) to establish a joint research lab, working on solutions for anomaly detection/classification, predictive fault tolerance and auto-remediation. Thereby, the Self-Healing Cloud Platform ZerOps was developed, which is up to the current point constantly adjusted and enhanced by members of the CIT group.

Architecture